If your team is trained to ask any of these questions you are LOSING a lot of opportunities:
Can I get your name and number in case we get disconnected?
When is the best time Day and Time for you to come in?
What is the best contact number for you?
How soon are you looking at making this purchase?
Will you be financing or paying cash?
This is just a small example of the questions that have been at the core of word tracks for the last 50 years. Be honest with yourself; as a business owner or manager... when a sales person asks you these questions, does it make you want to buy?
Our approach to phone training skills is not based on word tracks, but People Skills Training, and that’s why it works.
We turn Sales Teams into Client Advocates, preparing them for Real Conversations that result in more sales and loyal clients.